Return Policy
Thank you for shopping at USMERRYNESTS.
We want you to feel confident when shopping with us. If you are not completely satisfied with an eligible purchase, you may request a return in accordance with the policy below.
Please read this Return & Refund Policy carefully before submitting a return request.
1. 30-Day Return Policy
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, the item must generally be:
- Unused and in the same condition in which you received it
- In its original packaging when applicable
- Complete with all accessories, parts, manuals, labels, and promotional items originally included
- Accompanied by proof of purchase or your order number
Items that show signs of use, damage caused after delivery, alteration, misuse, or missing components may not qualify for a refund.
All returns are subject to review.
2. How to Request a Return
Before returning any item, please contact our customer support team at:
Please include:
- Your full name
- Order number
- Email address used to place the order
- Item(s) you would like to return
- Reason for the return
- Photos or videos if the item is damaged, defective, or incorrect
After reviewing your request, our customer support team will provide return instructions if your return is eligible.
Please do not send any item back without contacting us first.
Unauthorized returns may not be accepted or refunded.
3. Return Shipping
Unless the item arrived damaged, defective, incorrect, or the return is otherwise due to an error on our part, customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return is the result of an error on our part.
We recommend using a trackable shipping service when returning an item.
USMERRYNESTS cannot guarantee receipt of returned packages that are sent without tracking.
4. Damaged or Defective Items
If your order arrives damaged or defective, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the problem
- Clear photos of the product
- Photos of the packaging when relevant
- A video if necessary to demonstrate the issue
Once we review the information, we may offer an appropriate resolution, which may include a replacement, partial refund, full refund, or another solution depending on the circumstances.
Please do not discard the product or packaging until your request has been reviewed.
5. Incorrect Items
If you receive an item that is different from what you ordered, please contact us at:
Include your order number and clear photos of the item received.
If we confirm that the incorrect item was sent, we will provide instructions for resolving the issue.
6. Missing Items
Some orders containing multiple products may be shipped in separate packages.
If part of your order appears to be missing, please check your shipping confirmation and tracking information first.
If all shipments have been delivered and an item is still missing, contact:
Please provide your order number and details of the missing item.
7. Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products
- Products made specifically to your specifications
- Gift cards
- Items marked as “Final Sale” or “Non-Returnable”
- Products that have been used, altered, damaged, or modified after delivery
- Products missing original parts or accessories
- Certain hygiene-sensitive or personal-use products once opened, where applicable
- Items that cannot be returned for health, safety, or legal reasons
If you are unsure whether an item is eligible for return, please contact us before sending it back.
8. Sale and Promotional Items
Unless specifically marked Final Sale or Non-Returnable, products purchased during a sale or promotional event may generally be eligible for return under the same eligibility conditions described in this policy.
Refunds will be based on the amount actually paid for the product after discounts.
Promotional discounts, coupons, or special offers generally have no cash value and will not be refunded separately.
9. Exchanges
The availability of direct exchanges depends on the product and inventory available at the time of your request.
If you would like a different size, color, style, or product, please contact:
In some cases, the fastest option may be to return the eligible item for a refund and place a new order.
10. Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Depending on your bank, credit card company, or payment provider, it may take approximately 5–10 business days after the refund is processed for the funds to appear in your account.
Processing times are determined by financial institutions and payment providers and are outside our direct control.
11. Partial Refunds
In certain circumstances, only a partial refund may be granted.
Examples may include:
- Items returned with missing accessories or components
- Items returned in a condition different from when they were delivered
- Items showing signs of use
- Products returned with damaged or missing original packaging
- Other circumstances where the item's value has been reduced after delivery
Any partial refund will be determined based on the condition of the returned product and the circumstances of the return.
12. Refunds to the Original Payment Method
Approved refunds are generally returned to the payment method originally used for the order.
We generally cannot redirect a refund to a different credit card, bank account, or payment account.
If the original payment method is no longer available, please contact your bank or payment provider for assistance.
13. Original Shipping Charges
Original shipping fees are generally non-refundable unless:
- The item was damaged or defective when delivered
- An incorrect item was sent
- The refund is otherwise required by applicable law
- We determine that the return resulted from an error on our part
Any expedited or upgraded shipping fees selected by the customer may also be non-refundable where permitted by law.
14. Return Address
Please do not return products to the address shown on your package unless specifically instructed to do so by our customer service team.
Depending on the product and fulfillment location, the appropriate return address may vary.
After your return request is approved, our support team will provide the applicable return instructions and return address.
Products returned to an unauthorized address may not be eligible for reimbursement.
15. Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned because of an incorrect or incomplete address provided by the customer, any refund may be reduced by applicable shipping, return shipping, or carrier charges where permitted by law.
Please carefully review your shipping information before completing checkout.
16. Order Cancellation
If you would like to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipping, cancellation may no longer be possible.
If the order has already shipped, you may need to follow the applicable return process after delivery.
17. Chargebacks and Payment Disputes
If you experience an issue with an order, we encourage you to contact us first at:
Our customer support team will work with you to review the issue and attempt to find an appropriate resolution.
Submitting a payment dispute does not automatically make an order eligible for a refund outside the terms of this policy or applicable law.
18. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights that apply to you under applicable law.
Where local law provides greater consumer protections than this policy, the applicable legal requirements will apply.
19. Contact Us
If you have questions about a return, refund, damaged item, or your order, please contact:
Email: support@usmerrynest.com
When contacting us about an existing order, please include your order number whenever possible.
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